Welcome to kimberley rose memorial jewellery these Terms and Conditions govern your use of our website and the purchase of our memorial jewellery products. By using our website, you agree to these terms in full.
1. About Us
kimberley rose specialises in handcrafted memorial jewellery, including items designed to hold or incorporate ashes, hair, or other sentimental materials.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
3. Products & Services
Our products are handmade and customised.
Each item is unique; slight variations in colour, shape, and finish may occur.
We take great care when handling sentimental materials (e.g., ashes), but cannot guarantee identical results.
4. Sending Ashes or Personal Materials
Customers are responsible for securely packaging and sending ashes or other materials.
We recommend using tracked and insured delivery services.
While we handle all materials with care and respect, we are not liable for loss or damage during transit to us.
Any unused materials will be returned with your order unless otherwise requested.
5. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion.
Once an order is placed, you will receive confirmation via email.
6. Pricing & Payment
Payment must be made in full at the time of purchase unless otherwise agreed.
We reserve the right to change prices at any time without notice.
7. Production & Delivery
As items are custom-made, production times may vary (typically 6 weeks).
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by postal or courier services.
8. Returns & Refunds
Due to the personalised nature of memorial jewellery:
Custom items are non-refundable and non-returnable, unless faulty or damaged.
If your item arrives damaged or incorrect, you must notify us within 1 day of receipt.
We may offer repair, replacement, or refund at our discretion.
9. Cancellations
Orders may only be cancelled within 1 day of purchase.
Once production has begun, cancellations are not permitted.
10. Care of Jewellery
Customers are responsible for proper care of their jewellery.
We are not liable for damage caused by wear and tear, improper use, or failure to follow care instructions.
11. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product.
12. Intellectual Property
All content on this website (images, text, designs) is owned by or licensed to us.
You may not reproduce or use our content without written permission.
15. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.
16. Contact Us
17. The name and address on your order is the name and address that will be used to ship your items to you. Should you wish to change these after the order has been processed please directly message me to confirm your new, up to date, details and await confirmation from them before assuming it'll be changed. If you move house and don't inform us, the parcel is likely to be sent to the address given upon ordering, therefore, kimberley rose takes no liability if parcels should go missing in these instances. Equally, if Royal Mail, or any other courier service we use, lose your parcels, we, again, hold no responsibility but will endeavor to track the parcel and gain compensation for you.
18. Cubic Zirconia Stones Warranty
Our jewellery may include cubic zirconia (CZ) stones, which are carefully set by hand.
We offer a 14-day warranty from the date of delivery for cubic zirconia stones that become loose or fall out due to a manufacturing fault.
If a stone becomes loose or is lost within this 14-day period, please contact me immediately with your order details and photographs where possible.
We will offer a repair or replacement at no additional cost, subject to assessment.
Exclusions:
This warranty does not cover damage caused by general wear and tear, accidental damage, improper care, or impact.
Claims made after the 14-day period will not be covered under warranty, but we may offer repairs at an additional cost.
19. Ring Sizes
It is the customer’s responsibility to ensure that the correct ring size is selected at the time of ordering.
As our rings are custom-made, we strongly recommend having your finger professionally measured before placing an order.
We are not responsible for incorrect sizing provided by the customer.
Resizing:
Due to the nature of memorial jewellery, resizing may not always be possible.
Non-Returnable:
Rings made to the incorrect size are not eligible for refund or replacement unless faulty.
Ring Size Guide
Choosing the correct ring size is very important, especially as our memorial jewellery is custom-made and resizing may not always be possible.
Option 1: Get Professionally Measured (Recommended)
We strongly recommend visiting a local jeweller to have your finger professionally measured. This is the most accurate method and helps avoid sizing issues.
Option 2: Measure a Ring You Already Own
Choose a ring that fits the intended finger comfortably.
Measure the inside diameter of the ring (in millimetres).
Use a ring size chart to match the measurement to your size.
Tip: Make sure you measure across the centre of the ring for accuracy.
Fingers can change size throughout the day — measure at room temperature.
Avoid measuring when your hands are cold or swollen.
Wider bands may feel tighter, so you may need to go up half a size.
If you are between sizes, we recommend choosing the larger size.
Need Help?
If you're unsure about your size, feel free to contact me before ordering I'm happy to help guide you.
If you have any questions about these Terms, please contact us:
Email: kimberleyrosememorialjewellery@gmail.com